Frequently Asked Questions

· No. Chula Vista Resort is strictly guest exclusive

· Typically NO, unless specified in the listing

· Waterpark passes are included only when booking directly

· Access may be limited

· Always check your listing details or contact the host

· Follow instructions provided by your host

· Some units may not check-in through the main front desk

· Typically, no. Servies depend on the host and listing

· Contact your Airbnb host first

· Resort staff may assist with emergencies only

All guests must follow:

· Smoking policy

· Pet policy

· Occupancy limits

· Noise guidelines

Yes, Chula Vista Resort has activities nearby

· Indoor Waterpark (seasonal)

· Outdoor Waterpark (seasonal)

· Dell Zipline and Adventure Course

· Cold Water Canyon Golf Course

· Wisconsin Dells Attractions

· Walking/Hiking/Biking Trails

Yes, Chula Vista Resort has on-site dining options

· Kaminski’s Chop House (reservation recommended)

· Kilbourn City Grill

· Tavern

· Roadster’s

· Margarita’s (seasonal)

· Crash Landings

· Luigis Pizza

Yes. Chula Vista Resort is located in the heart of Wisconsin Dells, close to popular attractions such as boat tours, mini golf, theme parks, museums, wildlife parks, and entertainment centers. Guests can easily plan a full day exploring local favorites just minutes from the resort.

Guests staying at Chula Vista Resort enjoy access to our indoor and outdoor waterparks, the scenic riverwalk, arcades, and various resort amenities depending on the season. Additional activities—such as golf at Cold Water Canyon, spa services, and Dells Zipline Adventures—can be booked for an extra fee.

When you use a debit card at Chula Vista Resort, charges are processed immediately and refunds may take 5–7 business days to be released by your bank, with the resort not responsible for loss of access to funds or any overdraft fees.

Yes. Smoking is only allowed in designated outdoor areas

We are located at 1000 Chula Vista Parkway, Wisconsin Dells, WI 53965

The Business Office at Chula Vista Resort is open Monday through Friday from 8:00 a.m. to 5:00 p.m.

· Resort grills are available near the Rio Condominium building. These are available on a first come, first serve basis

· Personal grills are not permitted

Chula Vista Resort provides wireless internet throughout the resort.

Deposits or prepayments at Chula Vista Resort guarantee room availability but not a fixed rate, as room rates, taxes, and additional charges are subject to change without notice.

Chula Vista Resort offers outdoor gas grills with utensils in the Grilling Pavilion in front of the Rio Condo Building on a first‑come, first‑served basis, with guests asked to clean up after use and contact Guest Services at 608-708-6591 for assistance. Charcoal grilling and grilling in any other areas of the property are not allowed due to local city ordinance.

Guest laundry facilities are available within each building on the Chula Vista Resort grounds.

Personal checks to Chula Vista Resort must be received at least 3 weeks before arrival and must include your reservation number and arrival date, with a pre-printed name, address, and account number; no personal checks are accepted upon arrival, and no post‑dated or two‑party checks are allowed. All advance payments by check should be mailed to CHULA VISTA RESORT, PO BOX 30, Wisconsin Dells, WI 53965, and purchase orders must be received 10 days prior to arrival, with accounts due 15 days after departure.

Chula Vista Resort currently does not provide cribs or rollaway beds.

Yes. Chula Vista Resort offers full in-house catering with customizable menus designed by our culinary team, as well as professional audiovisual support for lighting, sound, projection, and presentations. Our event planners coordinate all catering and AV needs to ensure your event runs smoothly from start to finish.

Sports reservations at Chula Vista Resort cannot be changed within 14 days of arrival (except to add nights or people), cancellations inside 14 days forfeit the full deposit which is non‑transferable, changes within 30 days incur a $25 per night change fee.

Yes – Dogs only

· Max of 2 dogs per reservation

· $40 per dog, per night

· Must be crated when unattended

Yes, in accordance with ADA regulations

· Check-in time begins at 4pm. Waterpark access starts as early as 12:00pm with pre-registration

· Check-out time is at 10:30am. Guests may continue using amenities for the day

Reservations at Chula Vista Resort are held with an advance deposit equal to one night’s room and tax per room, with deposits for reservations made inside the cancellation period being non‑refundable and subject to the stated cancellation terms, and any reservation modification may change the required deposit.

Chula Vista Resort requires settlement of room accounts at check‑in and incidental charges at check‑out, does not accept personal checks at check‑in, and requires a credit card on arrival.

Standard Reservations:

· Cancel prior to 72 hours of your check-in date with a $30 cancellation fee

· Cancel within 72 hours of your check-in date with a full forfeit of the first night’s stay

Non-Refundable Reservations:

· No cancellations or changes allowed

· Credit Cards (required upon check-in. If you will not have the credit card used for the first night deposit, please fill out a Credit Card Authorization form at this link: Credit Card Authorization Form).

· Debit cards (required upon check-in. If you will not have the credit card used for the first night deposit, please fill out a Credit Card Authorization form at this link: Credit Card Authorization Form).

· No personal checks accepted

No ApplePay

At least one guest must be 18 years old or older

Yes – a deposit equal to the first night’s stay plus tax is required at booking.

Check‑in at Chula Vista Resort is any time after 4 p.m., and check‑out is before 10:30 a.m.

Yes, Chula Vista Resort accepts reservations paid by non-guests, but anyone paying on your behalf must complete and submit the resort’s Online Credit Card Authorization Form.

Yes! Waterpark passes are included with overnight stays when you book direct

Yes! You can pre-register at 12pm on arrival day to start using the waterpark

No outside food or beverages are allowed

Yes

· Small: $5/day

· Large: $10/day

· $10 refundable deposit required

No. We are strictly guest exclusive. To use the waterpark, you must stay at the resort

Pool rules at Chula Vista Resort require swim diapers for non‑potty‑trained children, adult supervision for children under 13, and prohibit outside food and beverages in any pool area as per state code.

Chula Vista Resort offers a wide range of indoor and outdoor wedding venues, including the Grand Ballroom, Riverview Ballroom, Riverview Deck, Fairway Grove, the elegant Cold Water Canyon Tent, and our modern Chapel on the Green. These spaces accommodate a variety of guest counts—from intimate gatherings to celebrations of up to 450 guests—making Chula Vista Resort one of the most versatile wedding destinations in Wisconsin Dells.

Yes. Chula Vista Resort offers a curated selection of rental items—including lighting, drapery, candles, arches, and specialty décor—to help customize your wedding day. Our team can also create custom décor elements if you don’t see exactly what you’re envisioning. All items are subject to availability and require a 10% refundable deposit, making it easy for couples to enhance their celebration at Chula Vista Resort.