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Frequently Asked Questions
Thank you for selecting Chula Vista! Our team cannot wait to welcome you to our premier resort located in the Waterpark Capital of the world!
To prepare you for your getaway to beautiful Wisconsin Dells, we've gathered essential details and answers to popular queries about Chula Vista. Don't hesitate to contact us with any questions you may have.
Got more questions?
View All FAQS Got more questions?- Can Airbnb guests purchase waterpark passes? Can Airbnb guests purchase waterpark passes? Can Airbnb guests purchase waterpark passes? - FAQs · No. Chula Vista Resort is strictly guest exclusive
- Do Airbnb guests get waterpark access? Do Airbnb guests get waterpark access? Do Airbnb guests get waterpark access? - FAQs
· Typically NO, unless specified in the listing
· Waterpark passes are included only when booking directly
- Do Airbnb guests have access to all resort amenities? Do Airbnb guests have access to all resort amenities? Do Airbnb guests have access to all resort amenities? - FAQs
· Access may be limited
· Always check your listing details or contact the host
- Where do Airbnb guest’s check-in? Where do Airbnb guest’s check-in? Where do Airbnb guest’s check-in? - FAQs
· Follow instructions provided by your host
· Some units may not check-in through the main front desk
- Can Airbnb guests use hotel services like housekeeping? Can Airbnb guests use hotel services like housekeeping? Can Airbnb guests use hotel services like housekeeping? - FAQs · Typically, no. Servies depend on the host and listing
- What if I need help during my stay? What if I need help during my stay? What if I need help during my stay? - FAQs
· Contact your Airbnb host first
· Resort staff may assist with emergencies only
- Are resort policies still enforced for Airbnb guests? Are resort policies still enforced for Airbnb guests? Are resort policies still enforced for Airbnb guests? - FAQs
All guests must follow:
· Smoking policy
· Pet policy
· Occupancy limits
· Noise guidelines
- Are there activities nearby? Are there activities nearby? Are there activities nearby? - FAQs
Yes, Chula Vista Resort has activities nearby
· Indoor Waterpark (seasonal)
· Outdoor Waterpark (seasonal)
· Dell Zipline and Adventure Course
· Cold Water Canyon Golf Course
· Wisconsin Dells Attractions
· Walking/Hiking/Biking Trails
- Do you have on-site dining? Do you have on-site dining? Do you have on-site dining? - FAQs
Yes, Chula Vista Resort has on-site dining options
· Kaminski’s Chop House (reservation recommended)
· Kilbourn City Grill
· Tavern
· Roadster’s
· Margarita’s (seasonal)
· Crash Landings
· Luigis Pizza
- Are there family-friendly activities near Chula Vista Resort? Are there family-friendly activities near Chula Vista Resort? Are there family-friendly activities near Chula Vista Resort? - FAQs Yes. Chula Vista Resort is located in the heart of Wisconsin Dells, close to popular attractions such as boat tours, mini golf, theme parks, museums, wildlife parks, and entertainment centers. Guests can easily plan a full day exploring local favorites just minutes from the resort.
- What attractions are included with a stay at Chula Vista Resort? What attractions are included with a stay at Chula Vista Resort? What attractions are included with a stay at Chula Vista Resort? - FAQs Guests staying at Chula Vista Resort enjoy access to our indoor and outdoor waterparks, the scenic riverwalk, arcades, and various resort amenities depending on the season. Additional activities—such as golf at Cold Water Canyon, spa services, and Dells Zipline Adventures—can be booked for an extra fee.
- How does Chula Vista Resort handle debit card charges? How does Chula Vista Resort handle debit card charges? How does Chula Vista Resort handle debit card charges? - FAQs
When you use a debit card at Chula Vista Resort, charges are processed immediately and refunds may take 5–7 business days to be released by your bank, with the resort not responsible for loss of access to funds or any overdraft fees.
- Is the resort smoke-free? Is the resort smoke-free? Is the resort smoke-free? - FAQs Yes. Smoking is only allowed in designated outdoor areas
- Where is Chula Vista Resort located? Where is Chula Vista Resort located? Where is Chula Vista Resort located? - FAQs
We are located at 1000 Chula Vista Parkway, Wisconsin Dells, WI 53965
- What are the Business Center hours at Chula Vista Resort? What are the Business Center hours at Chula Vista Resort? What are the Business Center hours at Chula Vista Resort? - FAQs
The Business Office at Chula Vista Resort is open Monday through Friday from 8:00 a.m. to 5:00 p.m.
- Are grills allowed? Are grills allowed? Are grills allowed? - FAQs
· Resort grills are available near the Rio Condominium building. These are available on a first come, first serve basis
· Personal grills are not permitted
- Does Chula Vista Resort offer wireless internet? Does Chula Vista Resort offer wireless internet? Does Chula Vista Resort offer wireless internet? - FAQs
Chula Vista Resort provides wireless internet throughout the resort.
- Are rates at Chula Vista Resort subject to change? Are rates at Chula Vista Resort subject to change? Are rates at Chula Vista Resort subject to change? - FAQs
Deposits or prepayments at Chula Vista Resort guarantee room availability but not a fixed rate, as room rates, taxes, and additional charges are subject to change without notice.
- Does Chula Vista Resort offer grilling facilities? Does Chula Vista Resort offer grilling facilities? Does Chula Vista Resort offer grilling facilities? - FAQs
Chula Vista Resort offers outdoor gas grills with utensils in the Grilling Pavilion in front of the Rio Condo Building on a first‑come, first‑served basis, with guests asked to clean up after use and contact Guest Services at 608-708-6591 for assistance. Charcoal grilling and grilling in any other areas of the property are not allowed due to local city ordinance.
- Are there laundry facilities at Chula Vista Resort? Are there laundry facilities at Chula Vista Resort? Are there laundry facilities at Chula Vista Resort? - FAQs
Guest laundry facilities are available within each building on the Chula Vista Resort grounds.
- How do I remit payment to Chula Vista Resort, and can I pay by personal check? How do I remit payment to Chula Vista Resort, and can I pay by personal check? How do I remit payment to Chula Vista Resort, and can I pay by personal check? - FAQs
Personal checks to Chula Vista Resort must be received at least 3 weeks before arrival and must include your reservation number and arrival date, with a pre-printed name, address, and account number; no personal checks are accepted upon arrival, and no post‑dated or two‑party checks are allowed. All advance payments by check should be mailed to CHULA VISTA RESORT, PO BOX 30, Wisconsin Dells, WI 53965, and purchase orders must be received 10 days prior to arrival, with accounts due 15 days after departure.
- Does Chula Vista Resort offer cribs or rollaway beds? Does Chula Vista Resort offer cribs or rollaway beds? Does Chula Vista Resort offer cribs or rollaway beds? - FAQs
Chula Vista Resort currently does not provide cribs or rollaway beds.
- Does Chula Vista Resort provide in-house catering and AV services for events? Does Chula Vista Resort provide in-house catering and AV services for events? Does Chula Vista Resort provide in-house catering and AV services for events? - FAQs Yes. Chula Vista Resort offers full in-house catering with customizable menus designed by our culinary team, as well as professional audiovisual support for lighting, sound, projection, and presentations. Our event planners coordinate all catering and AV needs to ensure your event runs smoothly from start to finish.
- What is the sports reservation cancellation policy at Chula Vista Resort? What is the sports reservation cancellation policy at Chula Vista Resort? What is the sports reservation cancellation policy at Chula Vista Resort? - FAQs
Sports reservations at Chula Vista Resort cannot be changed within 14 days of arrival (except to add nights or people), cancellations inside 14 days forfeit the full deposit which is non‑transferable, changes within 30 days incur a $25 per night change fee.
- Are Pets Allowed? Are Pets Allowed? Are Pets Allowed? - FAQs
Yes – Dogs only
· Max of 2 dogs per reservation
· $40 per dog, per night
· Must be crated when unattended
- Are service animals allowed? Are service animals allowed? Are service animals allowed? - FAQs Yes, in accordance with ADA regulations
- Check-in & Check-out Check-in & Check-out Check-in & Check-out - FAQs
· Check-in time begins at 4pm. Waterpark access starts as early as 12:00pm with pre-registration
· Check-out time is at 10:30am. Guests may continue using amenities for the day
- What are the deposit requirements at Chula Vista Resort? What are the deposit requirements at Chula Vista Resort? What are the deposit requirements at Chula Vista Resort? - FAQs
Reservations at Chula Vista Resort are held with an advance deposit equal to one night’s room and tax per room, with deposits for reservations made inside the cancellation period being non‑refundable and subject to the stated cancellation terms, and any reservation modification may change the required deposit.
- What are the payment policies at check-in and check-out for Chula Vista Resort? What are the payment policies at check-in and check-out for Chula Vista Resort? What are the payment policies at check-in and check-out for Chula Vista Resort? - FAQs
Chula Vista Resort requires settlement of room accounts at check‑in and incidental charges at check‑out, does not accept personal checks at check‑in, and requires a credit card on arrival.
- What is your cancellation policy? What is your cancellation policy? What is your cancellation policy? - FAQs
Standard Reservations:
· Cancel prior to 72 hours of your check-in date with a $30 cancellation fee
· Cancel within 72 hours of your check-in date with a full forfeit of the first night’s stay
Non-Refundable Reservations:
· No cancellations or changes allowed
- What forms of payment are accepted? What forms of payment are accepted? What forms of payment are accepted? - FAQs
· Credit Cards (required upon check-in. If you will not have the credit card used for the first night deposit, please fill out a Credit Card Authorization form at this link: Credit Card Authorization Form).
· Debit cards (required upon check-in. If you will not have the credit card used for the first night deposit, please fill out a Credit Card Authorization form at this link: Credit Card Authorization Form).
· No personal checks accepted
No ApplePay
- What is the minimum age to book a room? What is the minimum age to book a room? What is the minimum age to book a room? - FAQs At least one guest must be 18 years old or older
- Is a deposit required? Is a deposit required? Is a deposit required? - FAQs Yes – a deposit equal to the first night’s stay plus tax is required at booking.
- What are the check-in and check-out times at Chula Vista Resort? What are the check-in and check-out times at Chula Vista Resort? What are the check-in and check-out times at Chula Vista Resort? - FAQs
Check‑in at Chula Vista Resort is any time after 4 p.m., and check‑out is before 10:30 a.m.
- Can someone who is not staying at Chula Vista Resort pay for my reservation? Can someone who is not staying at Chula Vista Resort pay for my reservation? Can someone who is not staying at Chula Vista Resort pay for my reservation? - FAQs Yes, Chula Vista Resort accepts reservations paid by non-guests, but anyone paying on your behalf must complete and submit the resort’s Online Credit Card Authorization Form.
- Is the waterpark included? Is the waterpark included? Is the waterpark included? - FAQs
Yes! Waterpark passes are included with overnight stays when you book direct
- Can I use the waterpark before check-in? Can I use the waterpark before check-in? Can I use the waterpark before check-in? - FAQs Yes! You can pre-register at 12pm on arrival day to start using the waterpark
- Can I bring food or drink into the waterpark? Can I bring food or drink into the waterpark? Can I bring food or drink into the waterpark? - FAQs No outside food or beverages are allowed
- Are lockers available? Are lockers available? Are lockers available? - FAQs
Yes
· Small: $5/day
· Large: $10/day
· $10 refundable deposit required
- Do you sell day passes? Do you sell day passes? Do you sell day passes? - FAQs No. We are strictly guest exclusive. To use the waterpark, you must stay at the resort
- What are the pool rules at Chula Vista Resort? What are the pool rules at Chula Vista Resort? What are the pool rules at Chula Vista Resort? - FAQs
Pool rules at Chula Vista Resort require swim diapers for non‑potty‑trained children, adult supervision for children under 13, and prohibit outside food and beverages in any pool area as per state code.
- What wedding venues does Chula Vista Resort offer for ceremonies and receptions? What wedding venues does Chula Vista Resort offer for ceremonies and receptions? What wedding venues does Chula Vista Resort offer for ceremonies and receptions? - FAQs Chula Vista Resort offers a wide range of indoor and outdoor wedding venues, including the Grand Ballroom, Riverview Ballroom, Riverview Deck, Fairway Grove, the elegant Cold Water Canyon Tent, and our modern Chapel on the Green. These spaces accommodate a variety of guest counts—from intimate gatherings to celebrations of up to 450 guests—making Chula Vista Resort one of the most versatile wedding destinations in Wisconsin Dells.
- Does Chula Vista Resort provide décor or rental items for weddings? Does Chula Vista Resort provide décor or rental items for weddings? Does Chula Vista Resort provide décor or rental items for weddings? - FAQs Yes. Chula Vista Resort offers a curated selection of rental items—including lighting, drapery, candles, arches, and specialty décor—to help customize your wedding day. Our team can also create custom décor elements if you don’t see exactly what you’re envisioning. All items are subject to availability and require a 10% refundable deposit, making it easy for couples to enhance their celebration at Chula Vista Resort.